• Cancellations for ACLS, PALS, PHTLS and EKG made prior to 48 hours may be eligible to receive a full refund, minus a $25.00 administrative fee OR the funds may be applied toward future HealthPro courses, minus a $10.00 administrative fee.
  • Cancellations for BLS classes made prior to 48 hours may be eligible to receive a full refund, minus a $10.00 administrative fee
  • Cancellations made less than 24 hours are not eligible for a refund. Funds may be applied toward future HealthPro courses, minus a $10.00 administrative fee.
  • Same day cancellations/no show are not eligible for a refund, but the funds may be applied toward future HealthPro courses, minus a $25.00 administrative fee.



  • Notification prior to 48 hours, the student can reschedule the course with no reschedule fees.
  • Notification less than 48 hours, the student can reschedule a course, but a $10.00 reschedule fee shall apply.
  • Same day notification, the student can reschedule a course, but a $20.00 reschedule fee shall apply.



  • Approved refunds may be credited back to the original credit card used for payment or a check may be mailed out.
  • Refunds will be made less book and supply charges for opened or used books or supplies. Refunds will not include any Heartcode access code that has been provided to student.
  • Refunds will be applied within 14 days of cancellation minus Administrative Fees.



Any PHTLS HYBRID course cancelled after a student has been submitted to CentreLearn and has been generated login information, may be eligible for a refund based on the guidelines above, minus a $100.00 fee.  This fee has already been paid to NAEMT and cannot be recovered.


Privacy Policy


HealthPro EMT Training, its affiliates and subsidiaries (collectively, “HealthPro”) are committed to preserving the privacy of all visitors to our website. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. This privacy policy identifies the type of information HealthPro collects from its customers and how HealthPro uses this information. If you have any questions about this policy, or the manner in which HealthPro uses personal information, we encourage you to contact us at


Use of Customer Information


HealthPro respects the privacy of its customers and takes steps to prevent unauthorized disclosure of customer information to third parties. Customer information includes any and all information received by HealthPro from its customers, whether such information is received by email, online forms, telephone, facsimile, mail or otherwise. HealthPro stores this information to enable it to schedule courses or to improve the level of service to its Customers. HealthPro also shares certain personal and/or financial information with its merchant account and banking vendors to process orders and payments and with common carriers to ship products to you. Unless required by law or by court order, HealthPro will not disclose, share or sell any customer information to any other third party without your prior authorization.


Personal and Financial Information Collected by HealthPro


Throughout our websites there are forms that request information from you and/or allow you to purchase products and services. These forms typically ask for contact information (such as name, mailing address and email address), financial information (such as credit card number, expiration date and verification code) required to process your order and ship products to you. HealthPro will collect similar information when processing orders via telephone.  The provision of such information by you is entirely voluntary.


IP Address Logging


HealthPro’ web servers collect domain names and/or IP addresses of users to measure what pages and features are accessed by our visitors. HealthPro uses software to collect and analyze this information. This information helps us administer the site, improve content and gather broad demographic information for aggregate use.




Cookies are small amounts of information, which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log onto the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalize the content of the site for you. You may setup your computer to reject cookies by following the relevant instructions, which can be found at In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at by email at




The HealthPro website may contain links to other websites not affiliated with HealthPro, including websites of HealthPro’ vendors and service providers. HealthPro is not responsible for the privacy practices or the content of such other sites. By including links to other websites, we neither endorse such sites nor guarantee that the information they contain is accurate. We encourage you to be aware when you leave our site to read the privacy statements of every linked website as the privacy policies of each may differ from ours. This privacy statement applies solely to websites owned or operated by HealthPro.




HealthPro is under no obligation to monitor the conduct of its website users, but it may investigate and respond if violations are reported. HealthPro reserves the right to delete, remove or exclude any listing or information, in its sole discretion, that does not meet its intent and guidelines for the services offered on the website.


Changes to Privacy Policy


In the future, HealthPro may offer new and different programs that necessitate a change in this Policy. HealthPro reserves the right to change its privacy policy at any time without prior notice. Any changes to the privacy policy will be posted on this page and will be effective immediately upon posting.


Governing Law and Jurisdiction


This Policy, and HealthPro’s collection and use of customer information, shall be governed and interpreted in accordance with the laws of the United States and the state of California.




We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain commercially reasonable procedures and technology designed for this purpose. This website has reasonable technical and organizational security measures in place to protect the loss, misuse or alteration of information under our control. However, we cannot guarantee that unauthorized third parties will never be able to defeat those security measures. Although we cannot guarantee that our systems are 100% secure 100% of the time, we periodically update and test our technology in order to improve the protection of customer information. HealthPro does not send emails to customers requesting billing, login or password information. If you receive an email purporting to be from HealthPro that asks you to provide personal or account information, or login and passwords, do not provide such information unless you have first verified that the website or email is from HealthPro. Such emails may be fraudulent and used in connection with scams known as phishing. HealthPro asks that you report any suspicious emails or websites to HealthPro.